Advanced Services

For a higher level of personalized support, you will want to consider our Advanced Annual Support.

•  "Hand-holding"
• 24 x 7 prioritized email and telephone support
• Updates to Urchin 6
• Server migration
• Custom architecture integration (software only)
• Serial code resets
• Installation

Click here if you need to purchase Urchin 6 Software.

Price: $899

 

Basic Support Services

Basic e-mail only support is complementary with every Urchin license purchased.

Get Help Using Urchin

• Urchin Product Website: http://www.urchin.com
• Urchin Help Center wiki: https://secure.urchin.com/helpwiki/
• Urchin Help Forum: http://groups.google.com/group/urchin-help

 

Optional Technical Support Services

FSR also provides the following custom services for Urchin 6:

• A la carte incident consultation
• Hourly phone and internet-chat support
• General or customized installation and configuration
• Report data analysis
• Personalized training
• Walk through of Urchin reports
• Custom scripting
• Custom report templating
• Custom log file configuration
• Custom architecture integration (software only)
• Urchin software sales and support

 

Software Training

Your entire staff can benefit from the vast amount of data available through Urchin, but they have to know how to access that data.

• On-site: We would be glad to come to your office and present a training session on the ease of using Urchin and how to use it for the maximum positive impact!
• Webinar: We can also conduct the training session virtually through a webinar. The training session takes 2 hours on average.

For Urchin Base Module
Price: $180

For Additional 100 Profiles
Price: $140

For Additional Load Balancing Module
Price: $140

For Ecommerce Reporting Module
Price: $140

For Campaign Tracking Module
Price: $800

For Profit Suite
Price: $998

Please contact us for pricing information at 713.465.8039 and ask for Leslie Friedrich
or email us for a quote.